Terms of Service for Nordisk Svømmeakademi

Company: Nordisk Svømmeakademi

Address: Lærkevej 12, 8000 Aarhus C, Denmark

Email: [email protected]

Phone: +45 87 42 96 18

1. Introduction and Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the services provided by Nordisk Svømmeakademi ("we", "us", "our"). By registering for, purchasing, attending, or otherwise using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree to these Terms, you must not use our services. If the participant is under 18 years of age, these Terms must be accepted by a parent or legal guardian on the participant’s behalf.

2. Scope of Services

Nordisk Svømmeakademi provides swimming and water-based training services, including but not limited to:

• Babysvømning og småbørnshold
• Svømmeundervisning for børn og unge
• Voksenbegynderhold i svømning
• Tekniktræning og crawlforbedring
• Privat svømmetræning
• Aqua fitness og vandtræning

We may offer classes, courses, workshops, private sessions, and related aquatic activities at our own facilities or at partner facilities. Specific schedules, prices, age requirements, and participation conditions may vary by service and will be communicated at the time of booking or registration.

We reserve the right to modify, cancel, or reschedule classes due to operational needs, safety concerns, instructor availability, facility issues, or other reasonable causes.

3. User Obligations and Responsibilities

By participating in our services, you agree to:

• Provide accurate, complete, and up-to-date registration information.
• Ensure that the participant is medically and physically fit to take part in aquatic activities.
• Inform us in advance of any relevant medical conditions, allergies, disabilities, injuries, or special needs that may affect participation or safety.
• Follow all instructions given by instructors, lifeguards, and staff at all times.
• Comply with facility rules, hygiene requirements, safety procedures, and age-specific participation rules.
• Supervise children outside of class time where required and ensure timely drop-off and pick-up.
• Use appropriate swimwear and equipment as specified by us or the facility.
• Refrain from disruptive, unsafe, abusive, or unlawful behavior.

You are responsible for ensuring that any equipment you bring is suitable and safe for use. We may refuse participation to any person who, in our reasonable opinion, poses a safety risk to themselves or others, or who fails to comply with these Terms.

4. Payment Terms and Conditions

Fees for our services are set out in our current price list, registration page, invoice, or other written communication. Unless otherwise stated, all prices are in Danish kroner (DKK) and include applicable taxes where required by law.

• Payment must be made in full by the deadline specified at the time of booking or invoicing.
• Failure to pay on time may result in suspension or cancellation of the booking or participation.
• We may offer installment payments, subscriptions, or course packages subject to separate terms.
• Any bank fees, transaction charges, or currency conversion costs are borne by the customer unless otherwise agreed.

If a payment is reversed, declined, or disputed without valid reason, we reserve the right to charge reasonable administrative costs and to deny future bookings until the matter is resolved.

5. Cancellation and Refund Policy

Cancellation and refund rights depend on the type of service purchased and any specific booking conditions communicated at the time of purchase.

• Course-based services: Cancellations must be made in writing. Refunds, if any, may be subject to an administrative fee and may depend on the timing of cancellation relative to the course start date.
• Private lessons: Cancellations should be made within the notice period stated at booking. Late cancellations or no-shows may be charged in full.
• Missed sessions: If you do not attend a scheduled class, you are generally not entitled to a refund or replacement session unless otherwise agreed or required by law.
• Our cancellations: If we cancel a session for reasons within our control, we will offer a replacement session, credit, or refund at our discretion, unless otherwise required by law.

Where mandatory consumer rights apply, these Terms shall be interpreted in a manner consistent with such rights. Nothing in these Terms limits any non-waivable statutory rights you may have.

6. Liability Limitations

Participation in swimming and aquatic activities involves inherent risks, including but not limited to slips, falls, drowning, collisions, overexertion, and injuries arising from physical activity or water exposure. By participating, you acknowledge and accept these risks to the extent permitted by law.

To the maximum extent permitted by applicable law, Nordisk Svømmeakademi shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profit, loss of data, or loss of enjoyment.

Our liability for direct loss or damage arising from our services is limited to the extent permitted by law and, where applicable, to the amount paid for the relevant service, unless the loss was caused by our gross negligence, wilful misconduct, or another basis for liability that cannot be excluded under law.

Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful, including liability for personal injury or death caused by negligence where such limitation is prohibited by law.

7. Intellectual Property Rights

All content provided by Nordisk Svømmeakademi, including but not limited to training materials, lesson plans, logos, text, images, videos, graphics, and course structures, is owned by us or our licensors and is protected by intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, transmit, or commercially exploit our materials without our prior written consent, except to the extent permitted by mandatory law.

Any feedback, suggestions, or ideas you provide to us may be used by us without restriction or compensation, unless otherwise agreed in writing.

8. Data Protection and Privacy

We process personal data in connection with registration, communication, payment administration, safety management, and service delivery. We handle personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

Depending on the service, we may process information such as name, contact details, payment information, age, emergency contact details, and relevant health information necessary for safe participation.

• We only collect and use personal data for legitimate and specified purposes.
• We take appropriate technical and organizational measures to protect personal data.
• Where required, we may rely on consent, contract performance, legal obligation, or legitimate interests as the legal basis for processing.
• You may have rights to access, rectify, erase, restrict, or object to processing of your personal data, subject to applicable law.

For more information about how we process personal data, please contact us using the details below.

9. Force Majeure

We shall not be liable for any failure or delay in performing our obligations if such failure or delay is caused by events beyond our reasonable control, including but not limited to fire, flood, storm, epidemic, pandemic, government action, labor disputes, power outages, facility closures, transport disruptions, or other similar events.

In the event of force majeure, we may suspend, postpone, or cancel services without liability, except for obligations that cannot be excluded by law. Where possible, we will seek to offer alternative arrangements or rescheduling.

10. Changes to Terms

We may update or amend these Terms from time to time to reflect changes in our services, legal requirements, or operational needs. The updated Terms will take effect when published on our website or otherwise communicated to you, unless a later effective date is stated.

Continued use of our services after the updated Terms take effect constitutes acceptance of the revised Terms. If you do not agree to the changes, you should stop using our services and, where applicable, cancel your booking in accordance with the cancellation policy.

11. Applicable Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws applicable in Denmark, without regard to conflict of law principles, to the extent permitted by applicable mandatory rules.

Any dispute arising out of or in connection with these Terms or our services shall, to the extent permitted by law, be subject to the exclusive jurisdiction of the competent courts in Denmark. If mandatory consumer protection rules provide otherwise, those rules shall prevail.

12. Contact Information

If you have any questions, complaints, or requests regarding these Terms or our services, please contact us:

• Nordisk Svømmeakademi
• Lærkevej 12, 8000 Aarhus C, Denmark
• Email: [email protected]
• Phone: +45 87 42 96 18

13. Severability Clause

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a competent court or authority, that provision shall be severed or interpreted to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

Any failure by us to enforce any right or provision under these Terms shall not constitute a waiver of such right or provision unless expressly stated in writing.

Effective Date: These Terms apply from the date they are published or otherwise communicated to you.